Refunds and Returns Policy

Last Updated: November 3, 2023

Thank you for choosing Gleem Services for your car detailing needs. We are committed to ensuring your satisfaction with our services and products. Please read this Refunds and Returns Policy carefully to understand the process and conditions for returns and refunds.

 

1. Return Eligibility

To be eligible for a return, your purchase must meet the following conditions:​

• The product or service must be in its original condition.

• The return must be initiated within 30 days of receiving your purchase or service
  date.

• Products must be in their original packaging.

• Services must not have been completed.

• Certain items, such as gift cards, are not eligible for returns.

 

2. Initiating a Return

• To initiate a return, please contact our customer support team at [info@gleemservices.com] within the specified return period.

• Please provide your order number, the reason for the return, and any supporting documentation or photos.

 

3. Refund Process

• Once your return request is approved, we will initiate the refund process.

• Refunds will be processed using the same method of payment used for the original purchase.

• Please allow 10 business days for the refund to be reflected in your account.

 

4. Return Shipping

• If the return is due to an error on our part, we will cover the return shipping costs.

• If the return is due to your change of mind or a product defect, you are responsible for return shipping costs.

 

5. Service Cancellations

• If you wish to cancel a car detailing service that has not been started, please contact our customer support team.

• Cancellation fees may apply, and the amount may vary depending on the service and how far in advance the cancellation is made.

 

6. Product Exchanges

• We do not offer direct exchanges. If you require a replacement product, please initiate a return and place a new order.

 

7. Contact Information

• For any questions, concerns, or assistance with returns and refunds, please contact our customer support team:

• Email: [info@gleemservices.com]

• Address: Unit 5 Greencroft Works, Kirk Lane, Yeadon, LS19 7LX

 

8. Changes to this Policy

• We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective upon posting on our website. Please review this policy periodically for updates.

 

At Gleem Services, we strive to provide the best possible car detailing services and products, and we value your satisfaction. We aim to make the returns and refunds process as clear and straightforward as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Thank you for choosing Gleem Services!

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